Why stop at satisfaction? We want you to be happy with your purchase!
If for any reason you are unhappy with your purchase, you may return unused items in their original product packaging within 30 days of delivery for a full refund. Return shipping costs will only be refunded if the return is a result of a manufacturer defect or an error caused by our fulfillment center.
To initiate a return, please follow these two simple steps:
1. Click here and include the following information:
- Subject line: "[Your order number] Return Request"
- Specify item(s) and quantity being returned
- Provide a reason for return
2. Pack your return merchandise securely and ship to the following address:
POUND ROCKOUT WORKOUT LLC
C/O Returns Dept - EFS
807 Airport Access Rd
Traverse City, MI 49686
A refund will be processed once the item(s) is received.
We do not allow for product exchanges or refunds for Ripstix packages. Exchanges are only permitted for apparel purchases and if inventory is available. The item being returned must be new and unused. You can return your original order if all products are unused within 30 days for a refund and create a new order for the exchange.
Thank you for your patronage. We appreciate you and your business.